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Privacy Policy

Crosby & Bruce are committed to strong and meaningful privacy protections for our customers.


Our privacy policy is designed to inform you about the information that we collect and how we use it, and your options regarding the uses of certain information.


Crosby & Bruce is owned and operated by Crosby & Bruce Limited, registered in Scotland SC757850 – 18 MONTAGU TERRACE, EDINBURGH, EH3 5QR.


We are committed to protecting and respecting your Privacy.


This Privacy Policy details how your data is collected and used by Crosby & Bruce.


This privacy policy sets out how Crosby & Bruce collects and processes your information.


We gather information when you visit our website, apply for a job and when you access our social media channels. By participating in these, you consent to your information being collected, processed, or shared in accordance with this Policy.


Below are the key points from our Privacy Policy.



We collect and use information when you interact with us, when you use our products and services, and when you visit our websites. This information is used to – deliver and provide products or services, establish & maintain customer accounts, contact you about our products & services, direct offers or promotions and monitor website statistics. Info may also be aggregated or anonymised by us for business and marketing use.


We may use your Information for direct marketing purposes, including providing updates, newsletters, events, or other communications that we think you may like.


You may actively give us Information about yourself when you purchase products from our online shop, respond to a customer survey, enter a competition, or email us. The information that you provide may include your name, date of birth, email address, telephone number, delivery address, billing address and password.


That information you disclose to us is accessible by anyone, including third parties not bound by this policy.


When you visit one of our websites, we may also automatically collect information using various technologies, including through “cookies”.


Personal Data:

When you request information through this Website, we may capture personal information that you supply to us using online forms. Such information includes your Name, Business Name, Email Address and Contact Telephone Number.


All information which you supply to Crosby & Bruce will be processed in accordance with applicable data protection and privacy laws. Your details may be entered into our database for general administration purposes and processing of your enquiry. Crosby & Bruce has implemented appropriate technical and organisational security measures to protect your personal data against unauthorised or unlawful processing, and against accidental loss or destruction of, or damage to, your personal data.


To help us understand the accessibility of this Website, and therefore improve its service to you, we keep records of which pages are accessed by users using Google Analytics. This information does not identify you as an individual and is not linked to any personal information which we may collect about you.


We will not pass your details to anyone else outside our company without your permission. If a customer defaults on payments we may pass on relevant information to a collection agency.


Email Communications:

When providing us with your contact details through this Website, Crosby & Bruce asks for your Email address so that it can occasionally send you information about our services that we think would be of interest to you.


We will remove your details from our marketing database at any time if you request this.



We may share your information with Crosby & Bruce entities and affiliates and the third parties described in our privacy policy. We may also share your information with third parties when it is necessary to involve a third-party service provider to facilitate or offer our services.


We will never share your personal information with a third party that is not directly related to us delivering on our obligation to you or to let you know about Crosby & Bruce.


How long will you hold my personal information?

We will not hold onto your personal data longer than necessary to fulfil our commitment to you as a customer. Personal data processed for any purpose will not be kept for longer than is necessary for that purpose. After it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner according to our data retention and deletion policies.


Access to Your Personal Data:

We will provide you with a copy of all your personal information, collected through this Website, upon receipt of a written request from you.


Storing Personal Data:

Crosby & Bruce are committed to ensuring that your Data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and personnel procedures to safeguard and secure the personal information we collect online.


Your Data will not be transferred outside the UK, unless you are based outside the UK and we need to contact you using the personal information you have provided.



If you have a question, concern or complaint about this Policy or our handling of your information, you can contact us via our contact page or email at

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